What if companies treated their clients the way the world’s best hotels treat their guests?
Estanza is a Client Experience consultancy that brings the principles of high-end hospitality to companies and organizations seeking to transform the way they relate to their clients. We design experiences and workflows where every person feels truly seen, heard, and cared for, building lasting relationships that go beyond the transactional. When this happens, experience stops being a detail and becomes a competitive advantage that’s hard to replicate.
Laura Dueri, founder
Estanza was born from two worlds that rarely meet: legal services and high-end hospitality, my two great passions. After studying law and working several years in the legal field, I moved into hospitality: I worked at one of the world’s leading hotel groups and earned an MBA in Global Hospitality Management from Les Roches, Switzerland. Along the way, I learned how any organization, in any industry, can transform its client relationships
services
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We analyze and redesign how clients experience their relationship with the organization, from the first interaction to long after the service ends. We map every touchpoint to find where trust is won and where it’s lost, and deliver clear, actionable recommendations.
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We train leaders and teams in the principles of high-end hospitality, adapted to each organization’s DNA. The goal: teams that create memorable client experiences and work better together, because a great service culture starts from within.
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An external, specialized perspective embedded in the organization’s day-to-day: events, meetings, communications, and every relevant client touchpoint. The experience of having a dedicated Client Experience team, flexible and ongoing.
your project
We talk about your organisation and what you want to transform.
We define the scope and every detail.
We begin with the team and priorities aligned.
contact
Tell us about your organisation and we'll write to schedule a first conversation.